Thank you for shopping at The Elephant Dev. We value our customers and want to ensure you are completely satisfied with your purchase. Please read the following Refund Policy to understand your rights and obligations when seeking a refund.

1. Eligibility for Refund

• We offer refunds on eligible items within [number of days, e.g., 30 days] from the date of purchase.
• To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Refundable Items

• Several types of goods are exempt from being returned and refunded:
  • Downloadable software products
  • Gift cards
  • Services performed

3. Refund Process

• To initiate a refund, please contact our customer service team at [contact email/phone number] within the eligible period.
• Provide your order number and details about the product you would like to refund.
• Our team will review your request and notify you of the approval or rejection of your refund.
• If approved, follow the instructions provided by our team to return the item. You will be responsible for paying for your shipping costs for returning your item.
• Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [contact email/phone number].

5. Sale Items (if applicable)

• Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

6. Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately at [contact email/phone number].

7. Shipping

• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

• If you have any questions about our Refund Policy, please contact us at [contact email/phone number].

By making a purchase on www.theelephantdev.com, you agree to abide by this Refund Policy.